Experiencing an issue with your theme or totally lost on how to set it up? We wouldn’t want you to not be able to launch your site! Please see below our resources and how we can help you.
Our support system is in place to ensure that you are able to get your theme installed, configured and working for you just like the demo site as easily as possible.
We’re here to resolve any issues you might have with the installation process itself, getting any of the theme functionalities to work as shown, or fixing any bugs you might have found along the way.
Scope of Support
We are happy to assist you with any questions related to:
- Installing one of our themes
- Any of the theme features or settings
- Updates to the WordPress platform and the impact on our themes
- General bug fixes
- The affiliate program
Alternatively, if you need a little extra help with your site set up, please see the services we offer for more details.
Beyond Theme Support
We are not able to provide support related to:
- Domain & hosting questions and support – We recommend you contact your host directly
- Third-party plugins – We recommend you the plugin developer directly
- General WordPress questions and support
- Theme customizations or modifications, and issues arising from user modifications to the theme’s code, styling or functionality
For these, we recommend you take this course, Wicked At WordPress.
Support must be requested through the proper channels to be received and responded to. To request support, please contact us through the form here. We are unable to respond to support requests sent through other channels, e.g. Etsy, Creative Market, direct email, etc.
We do not place limits on the amount of support provided (within the scope outlined in this policy). Each user is entitled to a reasonable amount of support per product purchased, subject to a reasonable use clause. The definition of reasonable use is determined by Sugar+Codes our sole discretion. Customers deemed to be abusing our support services will be notified by Sugar+Code, and may be suspended from receiving support services at our discretion.
We reserve the right to suspend support services without notice for any user deemed to be abusive or disrespectful to our support team and will not tolerate any abusive conduct.
We test our themes extensively before releasing our new theme for sale. We strive to resolve any bugs that are reported to us as soon as possible and will include the appropriate patches in the next theme update.
We respond to support requests from Monday to Friday within 24 hours. Please understand that more technical questions may take longer.